Step 1 : Company informationWhat is your customer number ?*What is your company name ?* What is your email address ?* Why do you contact us ?*SelectI got an issue with my connectivityI got an issue with my VoIP communicationI got an issue with my mobileI want to make an administrative requestOther request Step 2 : Connectivity issueEnter the company site or the address (if you have several sites)* Could you give the concerned type of connectivity product ?* VDSL Premium line Fiber/EFM/Explore What is the line state ?* Partially down Totally down Could you tell me more about degradation ? Select the issue(s)* Frequent Cuts Interruptions Slow internet Did you already reboot you Modem (black box) & router and what do you see ? How are the lights ? Power :* On Off DSL :* On Blink Internet :* On Off Step 2 : VoIP issueEnter the company site or the address (if you have several sites)* Could you give the concerned type of VoIP product ?* VoIPTrunk SmartSwitch Skype4Business How is the VoIP service state ?* Up Partially down Totally down Could you access internet ?* Yes no Are you facing voice quality issue(s) ? Select the issue(s)* Creak on the line Hatch Call Call Cut Are these issues concerning :* Incoming Calls Outgoing Calls Could you provide us the message that you hear ?Could you explain and give bad quality calls example :*Ex: A-Number ( calling ) B- Number (Destination) date & hour Step 2 : Mobile issueIs your Mobile card locked (bad pin code entered several times) or stolen ?* Locked after PUK 1 and PUK 2 Locked don't have PUK Stolen Other issue Could you select the issue(s) concerned ?* Roaming Data Sms Network Could you describe the issue(s) in few words ?* Step 2 : Administrative requestCould you tell if this ticket concerns ?* Contract information Invoice request Payment request Others Could you describe your request in few words ?* Step 2 : Other requestCould you tell what service this ticket concerns and describe the request in few words?* Step 3 : Person to be contacted backFirst name Last name Mobile number*Email* ConfirmationBefore confirm the form send, have you something to add ?Please validate the check belowNameThis field is for validation purposes and should be left unchanged.
